Abstract
This study aimed to investigate the impact of Emotional Intelligence on Organizational Citizenship Behavior in the presence of the mediating role of Coping Skills among employees in the paramedical sector. Paramedical staff members were conveniently sampled from Islamabad and Rawalpindi, Pakistan. This study uses a cross-sectional research design. Results show that emotional intelligence was positively & significantly associated with employees’ organizational citizenship behaviour and employees’ coping skills, also confirmed that employees’ coping skills were positively & significantly associated with employees’ organizational citizenship behaviour and the mediation mechanism of employees’ coping skills was also statistically supported. This study advances knowledge of the function of organizational civic behaviour in workers' emotional intelligence as a motivating factor. It is suggested that organizations focus on the advancement of the capacity to see the value in people on a more profound level and adapting abilities among their representatives through training programs, workshops, and different intercessions.
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