Impact of digitalization and e-government on good governance: achievements and challenges in Kazakhstan

Abstract

The article examines the achievements and challenges, goals, and objectives of e-government and digitalization within the framework of the theory of information society. The purpose of the article is to study the impact of digitalization and e-government on good governance in Kazakhstan. Namely, it examines how the economy, social relations, management, public service, politics, and democracy based on new electronic information and communication technologies can change governance for the better. Special attention is paid to the modern problems of digitalization in Kazakhstan, key indicators are compared to digital development, such as the e–government Readiness Index (EGDI – e-Government Readiness Index), an indicator of Internet penetration and Internet speed. The article used methods of content analysis of regulatory documents, Internet resources, media materials, and the method of SWOT analysis. The result of the SWOT analysis indicates the strengths and weaknesses of digitalization, as well as challenges dictated by the geopolitical features of Kazakhstan, such as digital inequality, low speed of "Internet penetration", lack of high-quality domestic platforms, and corruption in the implementation of state programs. As a result, we recommend creating new parameters, indicators that will measure the impact of electronic public services on corruption risks in Kazakhstan.