Impact of COVID-19 on the Residential Aged Care Workforce, and Workers From Culturally and Linguistically Diverse Backgrounds: A Rapid Literature Review

Abstract

This literature review explores the impact of COVID-19 upon the residential aged care (RAC) workforce during the coronavirus (COVID-19) pandemic, including the workforce from culturally and linguistically diverse (CALD) backgrounds. It also considers COVID-19 related interventions for the RAC workforce. The databases ProQuest, PubMed, Cumulated Index to Nursing and Allied Health Literature (CINAHL), Google Scholar and Cochrane Central were searched in April and May 2022. Twenty-six studies were identified which were related to the impact of COVID-19 on the RAC workforce, including four studies on the CALD workforce. Many studies highlighted the impact of COVID-19 upon workforce shortages, workplace demands, worker wellbeing, and intention to quit the profession. The importance of workplace communication and support strategies during the COVID-19 pandemic were also underlined. Issues pertinent to the CALD workforce included understanding dementia, vaccine hesitancy and the impact of aged care, migration and labour market policies on the workforce. Workforce factors, including poor working conditions (and lack of paid leave) had a significant impact upon COVID-19 morbidity and mortality. Conversely, responding to COVID-19 impacted workforce mental health. There is a need for workforce support policies and research which consider organisational communication, work-life balance, and specific training and support needs of workers from CALD backgrounds, who comprise a significant proportion of the aged care workforce in Australia and many other countries.