Impact of COVID - 19 Pandemic on Moral Disengagement Models Adopted by Hospitality Operations: A Case Study of Cairo, Egypt

Abstract

COVID - 19 caused a lot of economic, political and social conflicts to all world populations and states. Many researches to explored the impacts of COVID - 19 on these perspectives. However, few if any were focused to measure the shift in moral models adopted due to this pandemic. This paper targets to explore the moral shifts in these models as a result of moral disengagement caused by the pandemic. The impacts on total performance, reputation, present and future image of operations and the role of accumulated experience to mitigate these impacts are also in focus. A questionnaire tool built in five -point Likert scale was distributed and 202 forms were validated via Survey Monkey. Online ANOVA, percentages and Pearson correlation were used. Conclusions indicate the importance of accumulated experience to limit immoral decisions resulting from disengagement. Findings also show strong correlations among disengagement and reputation and present and future image of the business.