Abstract
To evaluate the impact of implementing the SafeCare clinical supervision model on nurses' job satisfaction and emotional competence profile. This is a quasi-experimental study, with a sample of 28 nurses from a hospital in northern Portugal. A self-administered questionnaire was applied, used as pre and post-test, which included: sociodemographic and professional characterization; "Job Satisfaction Scale"; and "Veiga Emotional Competence Scale". We conducted descriptive statistical analysis and the Wilcoxon Test. A significant decrease in the nurses' satisfaction with hierarchical superior was observed in the post-test. No significant differences were found in the nurses' job satisfaction and emotional competence after the implementation of the SafeCare Model. The SafeCare Model needs improvement, suggesting increasing the amount of training time administered to nurses and strengthening the healthcare institution's link to the Model.
Highlights
Clinical supervision in Nursing has been regularly studied by nurses since 1980(1), and may be defined as a formal process of monitoring professional practice, which aims to promote autonomous decision-making, valuing the person’s protection and care safety, through methods of reflection and analysis of clinical practice[2], being considered essential for a quality experience of health professionals[3]
During the implementation of the SafeCare Model, we addressed the themes of professional satisfaction and emotional competence and worked on the clinical supervision needs identified by the nurses, which were covered in the following domains: communication; emotion management; contractual indicators with the institution; care delivery; nursing information system records; and review of service protocols
This model should be useful for supervisory practice as it focus on responding to the nurses’ needs, allowing them to become more capable for professional practice, increasing their satisfaction and attachment to the profession
Summary
Clinical supervision in Nursing has been regularly studied by nurses since 1980(1), and may be defined as a formal process of monitoring professional practice, which aims to promote autonomous decision-making, valuing the person’s protection and care safety, through methods of reflection and analysis of clinical practice[2], being considered essential for a quality experience of health professionals[3]. The core of clinical supervision is the safety and well-being of users and their families, and it plays a key role in supporting the needs and well-being of professionals, which justifies its implementation and maintenance[4]. In this scenario, there are several models of clinical supervision, which denotes the lack of consensus on the best way to put clinical supervision into practice in clinical contexts[5]. The SafeCare Model is a nursing clinical supervision model that aims to contribute to the promotion of safety and quality on nursing care, with the purpose of developing, in nurses, a set of skills that allow them to have a professional practice of excellence, by identifying intervention areas[6]
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