IMPACT OF CAPABILITY DEVELOPMENT ON THE EFFICIENCY OF BANKS (A STUDY OF SELECTED BANKS IN RIVERS STATE)

Abstract

Capability development (Manpower training) as a yardstick for measuring the efficiency of commercial banks is increasingly becoming an area of study since the last five years. The major objective of this study is to clearly exhibit the theoretical and empirical relationship between manpower training and the efficiency of banks (commercial) in Nigeria. Data was generated through a self-developed questionnaire which was administered on selected commercial bank workers in Rivers State while responses from the survey were statistically analyzed using survey statistics and the phico efficient (Correction coefficient of dichotomous data). The result of the study indicates that those that engage in capability development (manpower training) programmes have a higher degree of adjustment to environmental changes. There is also a great relationship between training received and promotion. The paper concludes that there is a big difference between trained bank staff and the untrained ones. Part of the recommendations includes that despite the current inhibition of mobility of labour caused by the present economic situation of the country, the efficiency will be faster, if bank staff are constantly trained and retrained.