Impact of B2C E-Commerce to the General Performance of Selected Logistics Service Providers in Metro Manila

Abstract

The rapid expansion of e-commerce has significantly impacted the logistics sector, prompting the researchers to explore its influence on society. Managing e-commerce platforms presents unique challenges due to the diverse inventory products involved, underscoring the importance of understanding how B2C E-commerce affects logistics companies' overall performance. This study, conducted within a logistics company in Metro Manila, aimed to assess the impact of B2C E-commerce on logistics service providers (LSPs) and identify common issues, as well as understand its effects on respondents' general performance. Utilizing 30 employees from selected LSPs as respondents, a 28-item questionnaire was used to elicit the impact of B2C E-commerce to LSPs. Simple weighted mean was used as a tool in analyzing the data. Findings suggest that respondents generally agreed on the positive impact of B2C E-commerce across various aspects of logistics operations. In terms of warehousing, respondents agreed (WM=3.63) that B2C E-commerce had a positive impact on warehousing practices, reflecting an encouraging experience. Concerning inventory management, respondents moderately agreed (WM=3.35) on the general performance of LSPs in utilizing B2C E-commerce, indicating a somewhat positive perception. Regarding order processing, respondents agreed (WM=3.46) on the beneficial impact of B2C E-commerce, indicating a favorable view of its performance. Similarly, respondents agreed (WM=3.57) on the valuable contribution of B2C E-commerce to information systems within logistics operations, highlighting its importance. In terms of packaging, majority of respondents agreed (WM=3.58) on the essential role of B2C E-commerce in packaging practices, emphasizing its significance in the overall process. Overall, the findings suggest that LSPs have generally performed well in utilizing B2C E-commerce across various aspects of logistics operations. However, there are still areas to be looked at, such as reverse logistics and inventory management, where improvements could be made to further enhance LSPs performance.