Impact of Automated Parcel Stations on E-Commerce’s Last-Mile Delivery

Abstract

As technology develops and advances, last-mile delivery is deemed to be a crucial component of online trading. The use of automated parcel stations (APS) sustenance sustainable last-mile delivery among SMEs and e-commerce users. Thus, it is essential to ensure APS is able to increase efficiency, reduce shipping and labour costs as well as offer free, convenient delivery and return processes. This study aims to understand the challenges of APS usage and propose a mitigation strategy for better use of APS in Malaysia towards enhancing last-mile delivery services among SMEs and e-commerce users. Keywords: Automated parcel station, last-mile delivery, e-commerce, sustainable supply chain management eISSN: 2398-4287 © 2022. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under the responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians/Africans/Arabians), and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/ebpj.v7i21.3673