Abstract
The BI is a new trend in public sector organizations that requires investigating the critical success factors (CSFs) which would provide a sound guidelines for determining the criteria to be considered during BI implementation. However, there is no sufficient empirical evidences that provide better understanding of the CSFs for the BI implementation in public sector organizations. This paper aims to identify the CSFs for BI system in the context of public sector organizations. This study adopts a mixed method approach using survey research method and qualitative interview using Jordanian public sector organization case. The findings of this research revealed that top management support, clear vision and strategic planning, team skills, user participation, organizational structure, user access and development technology are the most critical factors to BI implementation success in the public sector organizations. The findings of this study could assist the practitioners in the public sector organizations in planning, managing and implementing their BI projects properly by focusing on those CSFs of BI systems that provide them a better understanding to address issues and concerns related to BI implementation.
Highlights
The rapid growth in technological innovations and internet revolution in the past decades have significantly contributed in emerging a new advanced Information and Communication Technology (ICT) applications which increased the volume and complexity of business globally (Brown-Liburd, et al, 2015, Hackney and Parrish, 2015, Minelli, et al, 2012)
This study aims to identify the critical success factors (CSFs) for Business Intelligence” (BI) system in the context of public sector organizations using the case of Jordanian public sector
The findings of this study revealed that the most seven critical factors for BI implementation in public sector identified by the BI's experts were top management support, clear vision and strategic planning, team skills, user participation, organizational structure, user access, flexible and appropriate technological framework/ Development technology
Summary
The rapid growth in technological innovations and internet revolution in the past decades have significantly contributed in emerging a new advanced Information and Communication Technology (ICT) applications which increased the volume and complexity of business globally (Brown-Liburd, et al, 2015, Hackney and Parrish, 2015, Minelli, et al, 2012). This in turn had led to generate a huge amount of information from multiple sources which become recently known as a pervasive phenomenon of “Big Data” (Al-Htaybat and Von Alberti-Alhtaybat, 2017, Flyverbom, et al, 2017). According to Olszak and Ziemba (2012), the BI system is technological and functional tools including software, architectures, databases, analytical IT tools and business processes that are collecting, storing, accessing, sorting, analyzing data from different sources and transform it into information and knowledge required for stakeholders to make a well-informed and minute decisions
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