Abstract
One of the common problems of most banks in information technology in banking area is the lack of software integrity and data banks. For integrating goals, various methods and technologies have been developed. Service oriented architecture (SOA) is among the state of art technologies. The most important goal of employing SOA in e-banking includes enhancing the re-usage level and flexibility of information services, flexibility of information technology in response to continuous business changes, standardization and integration of systems and IT infrastructures. In spite of this, unluckily, most banks experience failure in employing this technology. According to the recent surveys, one of the bank’s failure reasons, is the lack of a comprehensive framework which comprises all effective factors of this architecture. Thus, the goal of this paper is to detect and analyze the effective factors on service oriented architecture in e-banking and providing a comprehensive framework which encompass all factors. This conceptual framework is essential for banks in implementing SOA properly in e-banking area. In this research, first, in this research effective factors of using SOA was detected by a case study, then most repeated factors were classified. By using statistical software, e.g. SPSS, Excel, statistical tests, e.g. validity and reliability tests and descriptive statistical tests were conducted and the most important factors were detected and a prioritized. As a result of this prioritization, the integration factor of systems had the most and organization features had the least significant effect on using SOA in e-banking.
Highlights
Nowadays organizations face with unstable competitive environment which is rapidly growing
Banks are in search of the effects of Service oriented architecture (SOA) in e-banking and a comprehensive framework for the factors affecting its use will help us understand the benefits of SOA in e-banking
Without doubt, creating a comprehensive banking system and organizing the information are among the key elements to help banks with risk management, fighting with money laundering, quality control, creating an integrated marketing system, and other administrative issues (Siadat et al, 2015)
Summary
Nowadays organizations face with unstable competitive environment which is rapidly growing. Each organization defined a distinctive system for each process that was called island system These systems Lack of communication caused problems like heterogeneous and replicated data, lack of interaction among processes, etc. It is worth mentioning that limited background about effective factors on utilizing SOA in e-banking and lack of a comprehensive framework that explain these factors has created a major research issue that requires more studies and investigations (Alghatani, 2015). Nowadays banks improve their services continuously and develop safe electronic banking services via new channels (Lee et al, 2010). During the last decade they had the tendency to use SOA
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