Abstract
Software industry development is acknowledged as an important engine of economic growth for many less developed countries. The role of national policy has been identified by various researchers as a catalyst to software industry and software exports development. Software development is a service that is both labour and knowledge-intensive, and thus an important aspect of related policy is concerned with the provision of appropriately educated and trained human resources in sufficient quantity. This paper provides an analysis of the human resources issues facing policy makers in less developed countries engaged in software exports policy formulation. The complexities are highlighted through the case study of Costa Rica, where there is an ongoing national strategic planning effort to increase software exports.
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