HUMAN RELATIONS SKILLS AND JOB PERFORMANCE OF NON-ACADEMIC STAFF AT IGNATIUS AJURU UNIVERSITY OF EDUCATION

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The study investigated human relations skills and job performance of non-academic staff at Ignatius Ajuru University of Education. Correlational research design was used for the study. Four research questions and four null hypotheses were formulated to guide the study. The population of the study consisted of 390 non-academic staff at Ignatius Ajuru University of Education. Convenience sampling technique was used for the study. A self-designed questionnaire titled: ‘Human Relations Skills and Employees Job Performance Questionnaire (HRSJPQ) was used for data collection. Face and content validation were done by other experts in Measurement and Evaluation. The reliability coefficient of (HRSJPQ) was established using test-retest reliability method which yielded r=0.76. Mean and standard deviation was used to answer the research questions while Pearson Product Moment Correlation (PPMC) was used to test the null hypothesis at 0.05 level of significance. The study revealed that there was positive relationship between anger management, empathy and effectiveness, quality service delivery of non-academic staff at Ignatius Ajuru University of Education. That there was significant relationship between anger management, empathy and effectiveness, quality service delivery of non-academic staff at Ignatius Ajuru University of Education. It was recommended among others that; management of Ignatius Ajuru University of Education should have a mandatory annual conference for non-academic staff to teach them various human relations skills such as empathy and anger management in order to boost their job performance.