Human factors in quality management

Abstract

AbstractThis article shows the results of research regarding the importance and the role of human factors in quality management in production enterprises. In creating the concept of systematizations of human factors in quality management an anthropocentrism rule was accepted and resulting from it a category of life quality. Acceptance of this rule led to a multiaspect and comprehensive approach to human factors in quality management. An interpretation of the notion of quality was made, adequate to needs, goals, and requirements of a human. Additionally, a cybernetic model of quality management system was elaborated. Human factors was exhibited in the manager's and executor's roles in quality management systems in enterprise as well as to the roles of creators, producers, and users (customers) in product life cycles. An existence of human factors in ISO norms regarding quality management, work safety, and hygiene management and environment management was also shown. The objective of this article is a comprehensive identification and systematization of aspects of human factors in quality management. © 2008 Wiley Periodicals, Inc.