HUBUNGAN PERILAKU ASERTIF PERAWAT DALAM MEMBERIKAN PELAYANAN KEPERAWATAN DENGAN TINGKAT KEPUASAN PASIEN DI RUANG SERUNI RSUD DR. M. YUNUS BENGKULU

Abstract

Patient satisfaction is one form of hospital service quality where the better the service provided to patients, the better the quality of service at the hospital. One way to increase patient satisfaction is by assertive communication. This study aims to study the relationship of nurses' assertive behavior in providing nursing services with the level of patient satisfaction in Seruni Room Dr. M. Yunus Bengkulu. The design used in this study is an analytic survey design that uses a cross sectional study design. The population in this study were all inpatients in Seruni Room Dr. M. Yunus Bengkulu on 24 June-19 July 2019. Sampling in this study used accidental sampling technique that is sampling that happened to be available at the time of the study as many as 50 people. Data collection in this study used primary data obtained from interviews and questionnaires to inpatients in Seruni Room Dr. M. Yunus Bengkulu. Data analysis was performed univariately and bivariately. The results obtained: (1) Of the 50 respondents found that most of the patients (44.0%) said that nurses 'assertive behavior was not good and the majority of patients (56.0%) said that nurses' assertive behavior was good; (2) Of the 50 respondents found some patients (50.0%) said they were not satisfied with the service and some patients (50.0%) said they were satisfied with the service; (3) There is a relationship between nurses' assertive behavior in providing nursing services with the level of patient satisfaction in Seruni Room Dr. M. Yunus Bengkulu, with medium relationship category. It is expected that nurses can improve their skills in service to patients by communicating assertively to provide a service that can make patients feel comfortable