HR Metrics: HR Six Sigma in Indian Organizations

Abstract

Intangible soft processes of HR are possible to measure through HR Six-sigma, which pulls the HR function closer to strategic alignment with organizational goals. The current study explores the application of six-sigma to the HR function. The study also aims at process mapping the HR Six-sigma process in two multinational service organizations. Pattern matching and literal replication as a method of analysis has been used. Implications of the process and lessons for the service industry are discussed, with implication for Indian managers and Strategic HRM literature.