Abstract
Based on the sense-making theory, this paper develops a theory-driven model from the perspective of new users to understand the impact and mechanism of different support structures on new users in the enterprise environment by reviewing the existing literature and scholars' research on new users' behavior in other fields. The following conclusions are drawn: (1) the system use behavior of new users positively influences their use quality;(2) the direct peer support structure in the network positively regulates the relationship between the use behavior of the new user system and its use quality;(3) the indirect support structure in the network negatively regulates the relationship between the use behavior of the new user system and its use quality.
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