Abstract
How to Give Your Users the LIS Services They Want
Highlights
The authors both have histories as professionals in information services and their expertise in determining user needs is apparent in their advice
The book begins by explaining ways to help LIS professionals understand users and gives practical information to guide them in obtaining information about and assessing user habits
Useful is the list of potential questions the authors have developed over the years. These questions are designed to identify how users obtain information as well as what their habits are in using the available LIS services
Summary
The authors both have histories as professionals in information services and their expertise in determining user needs is apparent in their advice. How To Give Your Users the LIS Services They Want is organized into nine chapters. The book begins by explaining ways to help LIS professionals understand users and gives practical information to guide them in obtaining information about and assessing user habits. These questions are designed to identify how users obtain information as well as what their habits are in using the available LIS services.
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