Abstract
During the last two years, technical services operations at Western Maryland College have undergone changes in personnel, technology, workflow, and departmental organization. The Technical Services department, created by a 1997 merger of two separate departments, has survived and flourished amidst such change. The secret is teamwork. By planning together, clarifying responsibilities, re-thinking procedures and by sometimes taking a break from work together, staff have preserved and strengthened their team identity and have increased departmental productivity by 57 percent.
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