How ICT Has Transformed Transportation: A Focus on Ride-Hailing Services

Abstract

This paper examines the transformative impact of Information Communication Technology (ICT) on the transportation sector, focusing on how ICT innovations have reshaped service delivery, operational efficiency, and socio-economic dynamics across various transportation modes. Specifically, the paper addresses airline transportation, aircraft maintenance, and ride-hailing services. The research methodology involved a systematic review of empirical and qualitative data from industry stakeholders, along with an in-depth survey of ride-hailing services. Findings reveal that predictive maintenance software and digital twins have revolutionized aircraft maintenance by enhancing reliability and reducing downtime, while digital platforms like ride-hailing apps have redefined urban mobility, offering users unparalleled convenience and flexibility. This study highlights the substantial influence of digital technologies on operational efficiencies, customer service strategies, and the socio-economic impacts of these advancements. It explores the broader implications of these technological integrations, linking their immediate and long-term socio-economic effects. The conclusion reaffirms the pivotal role of ICT in modernizing and optimizing transportation, underscoring the ongoing need for innovation and policy development to effectively leverage these technologies.