How does perceived negative workplace gossip influence employee knowledge sharing behavior? An explanation from the perspective of social information processing

Abstract

Based on social information processing theory, this study explored the impact of perceived negative workplace gossip on employees’ knowledge sharing behavior. It examined the mediating role of work engagement and the moderating role of caring ethical climate in the process. Data from 295 employees of 10 hotels indicated that: (1) employees’ perceived negative workplace gossip negatively affected their knowledge sharing behavior; (2) work engagement mediated the relationship between employees’ perceived negative workplace gossip and knowledge sharing behavior; (3) caring ethical climate moderated the direct influence of perceived negative workplace gossip on work engagement and the process of perceived negative workplace gossip influencing knowledge sharing behavior through work engagement. This study expands the understanding of the effects and influencing mechanisms of negative gossip in the workplace. It also provides practical insights for organizations and managers to better deal with workplace negative gossip, foster a good team climate, and promote knowledge sharing among employees.