Abstract
ABSTRACT The rapid development of digital platforms has made it possible to monitor volunteer performance with technology. Following socio-technical systems theory and conservation of resource theory, this study showed that deterrence-oriented digital monitoring caused surface acting, which in turn promoted volunteer turnover, and that performance pressure strengthened these relationships. Development-oriented digital monitoring can promote volunteer work engagement and reduce turnover intentions through deep acting. However, volunteer performance pressure does not moderate these relationships. The study emphasizes the double-edged sword effect of digital monitoring in theory and highlights the importance of preventing the negative effects associated with deterrence-oriented digital monitoring in practice.
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