How do we respond to a crisis?

Abstract

While searching for their role for the next two years, the Section for Quality in Health Care at the Slovenian Quality and Excellence Association (SZKO) considered the findings of the professions of economics and quality management in identifying and reacting to a crisis. The crisis is present in the public sector, therefore, not only in health care and not only in Slovenia. Access to health care does not keep pace with the increasing availability of services and products in the private sector. When responding to the situation, politics and professions have different roles. The occurrence of a crisis is continuously present and is dependent on the ability and willingness to respond to change. In this regard, the organisation has three areas of quality management: security - compliance to demands, value - fulfilling expectations, and continuity - adapting to new situations. Reaction to changes includes both the adaptation of an individual part, as well as the adjustment of relations between the parts — adaptation of the system. Success is reserved for team players who can and want to respond to constant change. For this to be feasible, constant monitoring of the indicators of increased time and financial pressures and risks of all kinds is necessary. Above all, the role of the section is in facilitating greater integration.