Abstract
Objective: Organizational set up of a hospital is broadly responsible to the transfer of services, their usefulness, and structural performance in patient outcomes. In current research, we study the relationship between hospital characteristics and several dimensions of patient satisfaction.
 Methods: Cross sectional data of 1680 patients admitted in 14 public and private hospitals located in Lahore, Pakistan was collected through a self-administered questionnaire during March, 2015 to August, 2015. Pearson and Spearman correlation techniques were used in SPSS 21 to find the desired relationships.
 Results: Patients were significantly (p<0.05) less satisfied in old aged hospitals as compared to the hospitals recently start operating. High income patients were less satisfied with the hospital than the low income patients. In addition, patients with long duration of stay at hospital were more satisfied than the short stay.
 Conclusion: Patient satisfaction is a key component in choosing a hospital for receiving services and also for recommending it to others. It indicates the service quality as well as its delivery. A common tool to improve the quality of care in hospital is to conduct a patients’ satisfaction survey to explore the factors and areas affecting the satisfaction level and also to find out the reasons for dissatisfaction.
Highlights
The measurement of quality in services is a topic of great interest to researchers and in recent decades, as an alternative to the supply approach to healthcare services, care quality measurement has been addressed from the patient’s perspective [1]
From this point of view, satisfaction is a basic variable in determining quality of healthcare services; patient satisfaction has become an essential element in the design of public healthcare policies and a differentiating element in private healthcare systems [2]
Patient satisfaction is a critical health care outcome indicator; the provision of patient centred care is an important component of a high-quality health care system
Summary
The measurement of quality in services is a topic of great interest to researchers and in recent decades, as an alternative to the supply approach to healthcare services, care quality measurement has been addressed from the patient’s perspective [1]. From this point of view, satisfaction is a basic variable in determining quality of healthcare services; patient satisfaction has become an essential element in the design of public healthcare policies and a differentiating element in private healthcare systems [2]. In 1978, Pakistan's government established an extensive network of primary health care facilities to improved accessibility of the population to the basic health care facilities with a main aim of providing equitably, effective and accessible health care services at a cost that individual can afford [7]
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
