Effect of nurses interpersonal communication skills on quality of care in hospitals

Abstract

Communication skills are considered a significant component in a nurse-patient relationship and can influence the quality care outcome. The purpose of this study is to assess Effect of Nurses Interpersonal communication skills and patient satisfaction toward quality of care services in hospitals. Descriptive design study was carried out from AL-Najaf city hospitals was conducted The present study been conducted starting the 15th of September 2021 to the 22nd of May 2022. A non-probability purposive sampling which consists a (convenience sample ) of 200 Nurses and 200 patients have been chosen and also it was selected from Hospitals and the data collected using the questionnaire have two parts, which are explained in the following Part I: Demographic data and information related to Nurses: This part consists of two sections, which are presented as follows: Section (A): Nurses Demographic Data Section (B):Nurses Interpersonal communication skills Part II: Quality of Health Care. This part consists of two sections, which are presented as follows: Section (A): patients Demographic Data; Section (B): This Section illustrates five domains to examine the patients satisfactory about the provided Quality of Health Care in the AL-Najaf city hospitals .