Abstract
Aims and method This study investigates patient satisfaction and levels of hope after receiving treatment from a home treatment team. It studies whether distributing questionnaires during the last visit increases the response rate, and explores whether patient satisfaction and levels of hope are associated with particular elements of the care received.Results Patients who answered the questionnaire tended to be satisfied. When forms were distributed during the last visit, the response rate increased to at least 64%. People with negative views were more likely to return the form by post. Patient satisfaction and levels of hope were associated with most elements of received care, and the resolution of problems was predictive of both satisfaction and increased hope in logistic regression.Clinical implications The distribution of service evaluation questionnaires during the last visit increased the response rate considerably. This study suggests that in order to improve services, it is important to focus on whether patients think their problems have been resolved.
Highlights
In the previous section we have presented the results of a service evaluation study, where patients were given questionnaires during their last visit and could choose to fill in the form there and or to post it to the audit office
There is the problem of low response rates, unless research assistants are available to individually approach patients
One study based on postal questionnaires had a response rate of 14.5% in the home treatment team group and 11% in a control group,17 whereas another study received an overall response rate of 29%
Summary
A total of 152 responses were received between 1 July and 1 November 2011. The response rate could only be established by approximation, as responses were completely anonymised. Of the 137 remaining forms, 42 were sent directly to the audit office and 95 were given to a member of staff The results relating to hope were fairly similar to those on patient satisfaction, apart from the fact that there was no significant difference for having a written care plan and whether people stayed the right time with the home treatment team. Think you should be given appointment slots and not have to be at home waiting as they can come at any time’ Nobody mentioned that they would like to have had a written care plan from the CRHT, and the majority of the patients stated that they had not received one
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