Ho Chi Minh City University of technology and education students' satisfaction with e-wallet service

Abstract

Based on the sample survey data of 289 students of Ho Chi Minh City University of Technology and Education (HCMUTE) from February to May 2021, the paper has focused on analyzing the factors affecting the satisfaction of HCMUTE students with e-wallet services. The results show that students of Ho Chi Minh City University of Technology and Education have been using e-wallet services widely, with a high degree of satisfaction. The study also reveals that, a variety of factors influence the satisfaction of HCMUTE students such as convenience (Std. Error 0.050, Sig. =0.000); safety and security (Std. Error =0.055, Sig. =0.000); reliability (Std. Error 0,057, Sig. =0.000); policy to approach customers/employees (Std. Error 0.040, Sig. =0.000; frequency of use (Std. Error 0.043, Sig. =0.000).