FACTORS AFFECTING STUDENTS’ SATISFACTION WITH LIBRARY SERVICE QUALITY AT HO CHI MINH CITY UNIVERSITY OF NATURAL RESOURCES AND ENVIRONMENT

Abstract

The main objective of the research problem is to determine the factors affecting student satisfaction with the quality of library services at the Ho Chi Minh City University of Natural Resources and Environment. In order to achieve the research objectives, set out, the authors conducted a survey of 286 full-time students studying at the Ho Chi Minh City University of Natural Resources and Environment of faculties such as Natural Resources Economics; Environment; Land Management; Geodesy, Maps & Gis; Hydrometeorology & Sea Islands; Water Resources; Geology & Minerals; Information system & remote sensing through prepared questionnaires. The results of testing the hypotheses of the research model have shown that there are 06 factors that have a linear relationship with student satisfaction with the quality of library services at the Ho Chi Minh City University of Natural Resources and Environment is arranged in descending order including Tangible Vehicles; Ability to meet; Reliability; Empathy; Service Capacity and Digital Library. On the basis of the research results, the author proposes some managerial implications to continuously improve the level of student satisfaction with the quality of library services at the of Ho Chi Minh City University of Natural Resources and Environment.