Abstract
The transfer of higher education to a distance format as a new trend has increased the relevance of research on the problems of assessing the quality of higher education services and its sustainable development in the post-pandemic period. The article proposes a methodological approach that includes the authors’ modified Higher Education PERFormance (HEdPERF) model and importance–performance analysis. Testing of the methodology for the Russian university showed its advantages that is a comprehensive assessment of the higher education service quality. The transition to a mixed model of higher education caused the need to improve the methodology. The authors proposed to include in the questionnaire the characteristics of the quality of distance learning: correspondence of goals and content of online technology, the level of online interaction of students, conformity assessment procedures and the stated competence, clarity of assessment criteria students the opportunity to track the progress in the development of the online course, quality learning materials, quality of technical support the online technology, ease of use etc.
Highlights
In Russia and as well as many other countries of the world, higher education reforms are taking place in university management.These reforms take into account such trends as digitalization, diversification, globalization, increased competition, growth of the number of foreign students, and the transition to online education
The authors proposed to include in the questionnaire the characteristics of the quality of distance learning: correspondence of goals and content of online technology, the level of online interaction of students, conformity assessment procedures and the stated competence, clarity of assessment criteria students the opportunity to track the progress in the development of the online course, quality learning materials, quality of technical support the online technology, ease of use etc
Education for sustainable development is a dynamic concept that includes all aspects of public awareness, education and training to promote or enhance understanding of the relationship between sustainable development and knowledge development that will enable people of all ages to commit to maintenance of sustainable future [1].The study of the problems of education for sustainable development showed that the decisions made in Russia do not fully correspond to global trends [2]
Summary
In Russia and as well as many other countries of the world, higher education reforms are taking place in university management.These reforms take into account such trends as digitalization, diversification, globalization, increased competition, growth of the number of foreign students, and the transition to online education. They have to ensure the sustainability of the learning management system, the formation of digital educational environment and the preservation of the quality of educational services.Distance learning has become a shift away from traditional classroom teaching model [3]. International academic societies have combined resources to assure the continuation of higher education process
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