High Attrition Rate Determinants: Case Study of the Malaysian ICT Sector

Abstract

This study attempts to establish the factors determining high attrition rate for Information and Commiunication Technology (ICT) sector in Malaysia. The high attrition rate determinants include job opportunity, job stability, job satisfaction, managerial support and talent management. The sampling techniques for this study are based on purposive and non-probability approach where the sampling process only involved employees from ICT companies with Multimedia Supercorridor (MSC) status in Malaysia. The questionnaire has been delivered to 300 employees from local and multinational ICT companies with MCS status in Malaysia via email. Out of 300 questionnaires sent out, 115 questionnaires were received and 8 were not completed, thus the overall response rate for the study is 35.67%. Based on the result, four determinants (job opportunity, job stability, managerial support and talent management) were found having positive relationship with attrition rate for ICT sector in Malaysia. However, job satisfaction was found to be having a negative relationship with the attrition rate for ICT sector in Malaysia. This study identified the most important determinants that cause high attrition rate for ICT sectors in Malaysia. The findings of this study expected to help organisations in ICT sectors to have better guidance and clearer direction while implementing employee retention strategies to reduce the attrition rate.