‘Herding cats’? Challenges to effective HRM in Jordanian higher education institutions

Abstract

ABSTRACT Studies debating the applicability of conventional human resource management to higher education institutions relating to particular characteristics of academic staff members and their roles have not considered Middle Eastern countries such as Jordan. This research explores challenges to incorporating effective human resource management in Jordanian higher education institutions based on in-depth interviews with 21 academics with experience working in public and private universities in Jordan. Five major challenges were identified: (1) the lack of a comprehensive evaluation system for academics; (2) the negligence of the significant role human resources departments may play; the nature and characteristics of academic institutions themselves; (3) the underdevelopment of human resource management practice in Jordan; (4) the ethos of academic staff members; and (5) the role of wasta (a local variant of nepotism) in influencing various human resource-related decisions. This paper provides unique insights on the successful management of human resources in academic institutions locally, regionally, and possibly internationally, giving due consideration to contextual factors (e.g. national culture) that affect operations. The theoretical and practical implications of this study are presented at the end of the paper.