Abstract
This case study describes the embedding of the Scrum project management framework as an innovation and operational improvement tool within a manufacturing Small to Medium Enterprise (SME) in the UK. The teaching notes inform 1) other UK manufacturing SMEs with novice teams, and 2) students at undergraduate and postgraduate level exploring innovation and operations management/improvement. The case advances our understanding of how small family-run manufacturing businesses can use contemporary frameworks such as Scrum to improve business operations and innovation. Deluxe Beds Ltd is a family SME manufacturing beds and mattresses with a technically novice workforce mainly with no formal educational background.
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