Abstract
Those involved in maintenance operations are enjoying the benefits of information and communication technology in the planning and management of maintenance activities, resource management and planned production. In the digital space, the computer-based operating systems, commonly referred to as computerised maintenance management systems (CMMSs), enable quick and effective communication between stakeholders, facilitate improved planning, easy access to historical data, reporting and performance improvements of the maintenance function. However, success in the use of CMMSs depends on the human capacity of the users of the system. In practice, many organisations use the CMMS tool for planning, operations management and reporting, without the aid of detailed analysis of operational information in the CMMS database. They fail to harness all the possible benefits. Three case studies were used to illustrate the situation. Two of them refer to academic institutions and the third is a manufacturing company. In the academic institutions, the CMMS was used for maintenance planning, management and periodic reporting. The manufacturing company included analysis of the information in the operational database, which culminated in identifying the level of the reliability of machines in the production network through benchmarking. The conclusion is that the quality of the human capacity enables organisations to harness and make maximum use of the potentials inherent in typical CMMS software.
Highlights
Maintenance operations have over time continued to evolve and, in the digital age, are maximising the opportunities offered through the application of information and communication technology
The Computerised Maintenance Management Systems (CMMSs) is used for maintenance planning, operations and the development of periodic reports
Maintenance management and operations have significantly evolved from the use of manual to digital facilities, many of the operations of the maintenance units using CMMS tools are still operating at rudimentary levels
Summary
Maintenance operations have over time continued to evolve and, in the digital age, are maximising the opportunities offered through the application of information and communication technology. Operations Management - Emerging Trend in the Digital Era and execution of maintenance operations, communication of periodic reports to stakeholders, analysis of operational history and the development of performance improvement strategies. Any or multiple modules can be activated, depending on the quality of the human capacity of each organisation They can be used for the planning and execution of scheduled operations and the development of functional periodic reports. It can be used for the analysis of the operational history and for the development of performance improvement strategies. Improvements in JIT require the deliberate action of collecting and analysing the data of maintenance operational history and the subsequent development of performance improvement strategies This cycle of operations is in tandem with the requirements of smart maintenance [4]
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