Harnessing Technology for HR Transformation in Hotel Industry

Abstract

This study paper looks into how technology is being integrated into Human Resources (HR) processes at Rajasthan's heritage hotels, with an emphasis on well-known places like Taj Amer Jaipur, The Oberoi Rajvilas, and The Leela Palace. The study uses a descriptive research methodology and a variety of primary and secondary data collection methods, such as surveys, interviews, and observations. Primary data gathering methods include surveys, interviews, and focus groups with hotel HR professionals, employees, and technology providers, which are supported by secondary data from literature reviews and industry publications. For quantitative data, statistical tools such as Microsoft Excel, Google Sheets, and the One Way ANOVA Test are used, whilst qualitative data is analyzed using theme analysis approaches. The study's findings shed light on the technical obstacles, opportunities, and solutions for HR transformation in heritage hotels. Quantitative data analysis investigates the linkages between technology adoption, HR practices, and organizational performance, whereas qualitative research reveals repeating themes and insights. The integration of findings combines quantitative and qualitative results to provide a full knowledge of the study problem. The research findings are evaluated in light of existing literature, with actionable recommendations for fostering HR innovation and development through technology.