Habilidades sociais de enfermeiros da atenção básica e o agir comunicativo de Jürgen Habermas

Abstract

Objective Promote a reflection on social skills in the work of primary care nurses from the perspective of Habermas’ communicative action. Method This is a reflection article that proposes a discussion about social skills in the work of primary care nurses, based on Habermas’ theory of communicative action. Development Social skills refer to the behaviors in the individual’s repertoire to deal with the demands and social situations that occur in everyday life. In the work process, the nurse, being the team manager, must develop their potential to expand the skills relevant to the management of care, especially in terms of effective communication. Conclusion The research concluded that the theory of communicative action of Jurgen Habermas contributes to the managerial practice of nurses and supports a positive social performance since, by submitting their attitudes to a communicative action, nurses will be in search of greater interaction with their team, patients, family and other professionals who constitute the care networks.