Guidelines for Facilitating User-Centric Product and Service Development in an Open Innovation Environment

Abstract

This paper proposes guidelines for facilitating user-centric product and service development in an open innovation environment. Well-working open innovation processes and practices are key factors for involving different stakeholders into innovation and evaluation of new product and services. The purpose of these guidelines is to help create and improve open innovation environments and practices to increase the usefulness of innovation environments, and to take user experience aspects more broadly into account. The guidelines are developed based on the empirical experiences and lessons learned from case studies conducted in an open innovation environment during several years. The guidelines support adoption of open innovation environment practices in a variety of product and service development activities.