Abstract
Information technology (IT) can bridge geographical gap and create anonymity for effective group process. However, IT has not been utilized to its maximum potential in virtual classrooms. The problem in virtual classrooms is more social and psychological rather than technical. This paper analyses social processes in virtual classrooms. It also looks into one of the major hindrances in effective utilization of virtual classrooms, namely “flaming”. A model is proposed to control flaming in virtual classroom, A few cases have also been discussed in light of this model.
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