Abstract
A typical management application in today's enterprise network involves remote cooperation of a number of skilled people within and across organisations. Hence there is a need to consider the role of human resources and their interactions in a network operation and management process. However, most of the present day management solutions concentrate on the management of network equipment/devices. In view of the critical nature of many networked applications, it is important to provide effective and reliable management from the perspective of an enterprise. This paper reports our study of human cooperation in a network management environment in a large telecom organisation. This resulted in our proposed cooperative management framework for enterprise networks, which is presented.
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