Abstract
The aim of the paper is to determine the relevance of services for public transport undertakings in terms of externalities. The article develops a methodology for researching and evaluating the quality of public utility services and the degree of saturation of the use of environmentally friendly modern technologies in the field of local public transport. Multi-criteria evaluation was used to assess the degree of quality of utility service delivery systems in the field of local public transport. The article is based on the experience of scientific partners from the University of Economics in Kraków and the University of Economics in Bratislava, using the examples of Poland and Slovakia.
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