Abstract
The aim of this study was to identify the resolution of the health problems of users who were referred for care in the Cardiology Specialty at the Health Center I of the Municipality of Avaré. This is an exploratory descriptive study, of a qualitative-qualitative nature, which used as an instrument for data collection, an open-ended questionnaire for patients who were treated at the Health Center I of Avaré in the Cardiology Specialty who underwent the post consultation. Fifty users were interviewed. The problem-solving capacity of health services is a way of evaluating health services based on the results obtained from the service provided to the user. Thus, the resoluteness of services in the model hierarchical by levels of care can be evaluated in two ways. The first, within the service itself, regarding the ability to meet their demand and refer cases that need more specialized care, and the second, within the health system, which extends from the initial consultation of the user to the service of primary health care to the solution of your problem at other levels of health care. Secondary care consists of actions and services that aim to address the main health problems and problems of the population, whose clinical practice demands the availability of specialized professionals and the use of technological resources for diagnostic and therapeutic support.
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