Abstract
PurposeAn outline of the public library service offered to disabled people in Glasgow, Scotland.Design/methodology/approachA descriptive account.FindingsIt is a great challenge for a public library service to be able to offer services to its large and diverse body of disabled users, who may need to use any part of the public library system at any time, and whose needs must be anticipated. This paper sketches how one particular public library service attempts to meet that challenge.Research limitations/implicationsA specific account of one particular example of good practice.Practical implicationsOffers clearly described models for service delivery to disabled users which will be of great interest to those in public library management, and library practice generally.Originality/valueThe finding that, despite the range and number of disabled users catered for by a large public library service such as Glasgow, it is possible to offer services that comply with legislation and anticipate the needs of disabled users.
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