Abstract
Objective: to reveal the vision of Surgical Center nurse-administrators on the management model by standardization processes. Method: an exploratory, descriptive study with qualitative approach carried out in the second half of 2011. Nineteen nurses from the Surgical Nursing Graduate program at Universidade Luterana do Brasil - ULBRA were the target population of this study;nine of them participated through interviews conducted with open questions analyzed by the Bardin method. Results: the following six categories emerged after analysis: understanding the work process, the importance of process standardization, results obtained with standardization, membership and staff involvement; applied tools; and monitoring by indicators. Conclusion: all respondents recognize that standardization motivates the whole team to develop their work, reflecting directly in the results. This study paves the way for further discussion regarding the short time devoted to management activities over the need for assistance.
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