Gender roles and organizational citizenship behaviors: effects on managerial evaluations

Abstract

Purpose– Organizational citizenship behaviors (OCBs) are defined as non-required workplace behaviors that have potential positive organizational impact. This study examined gender roles and differences in employee evaluations based on OCB participation. The paper aims to discuss these issues.Design/methodology/approach– College students (n=160) rated male and female managers, who did or did not participate in OCBs, on the evaluation of behaviors and possessed gendered traits (agentic and communal). Additionally, participants rated the gendered nature of OCBs.Findings– OCB participation had a direct effect on managerial ratings and OCBs were perceived to be more feminine than masculine. Gender did not predict differences in ratings; however, women were seen as more likely to participate in OCBs compared to men. Additionally, the gender roles associated with OCBs were measured and OCBs were perceived to be mostly feminine in nature.Research limitations/implications– The results indicated the importance of OCBs in managerial ratings and established that OCB behaviors are more aligned with stereotypes of women than men. Gendered expectations regarding OCB behaviors may further bias subjective workplace evaluations.Originality/value– This is the first study to establish the perception that OCBs as commonly categorized in research studies are perceived to be associated with feminine behaviors. OCBs had a strong effect on evaluations of managers and OCBs are more associated with feminine gender roles.