Gemini or ChatGPT? Capability, Performance, and Selection of Cutting-edge Generative Artificial Intelligence (AI) in Business Management

Abstract

The research paper investigates the comparative functionalities, effectiveness, and selection criteria of Gemini and ChatGPT within the field of business management. Both AI platforms offer specialized advantages applicable across various domains, including market research, strategic planning, operations management, customer service, marketing, human resources, and decision-making. Gemini utilizes Google's vast index to excel in real-time market analysis, strategic planning, and data-driven decision-making. Its robust analytical capabilities facilitate swift identification of market trends, competitor analysis, and precise forecasting. Conversely, ChatGPT specializes in providing qualitative insights, analyzing customer feedback, and facilitating creative content generation, making it particularly valuable for customer interactions and marketing efforts. Regarding performance, both models significantly enhance operational efficiency, data analysis, and customer service automation. Gemini's proficiency lies in processing extensive datasets for insights and optimization, whereas ChatGPT's adaptability and conversational skills elevate customer experiences and creative content production. The paper delineates selection criteria tailored to specific business requirements and contexts. Considerations such as data sensitivity, bias mitigation, cost-effectiveness, accessibility, customization, and integration are pivotal in selecting between Gemini and ChatGPT. While Gemini may be favoured for its factual precision and integration within the Google ecosystem, ChatGPT offers flexibility, conversational capabilities, and potential for self-hosting. Comprehending the distinct strengths and limitations of each AI model is crucial for effectively harnessing their capabilities across diverse business management scenarios. The research delivers valuable insights for businesses seeking to optimize their operations and decision-making processes through AI integration.