Abstract
Gamification corresponds to the use of game elements to encourage certain attitudes and behaviours in a serious context. When applied to enterprise teamwork, gamification can lead to negative side-effects which compromise its benefits. For example, applying competitive elements such as leaderboard may lead to clustering amongst team members and encourage adverse work ethics such as intimidation and pressure. Despite the recognition of the problem in the literature, the research on concretising such gamification risks is scarce. There is also a lack of methods to identify gamification risks and their management strategies. In this paper, we conduct a multi-stage qualitative research and develop taxonomy of risks, risk factors and risk management strategies. We also identify the modalities of application of these strategies, including who should be involved and how. Finally, we provide a checklist to help the risk identification process as a first step towards a comprehensive method for eliciting and managing gamification risks to teamwork within enterprises.
Highlights
Gamification is used in workplaces to increase staff desire toward implementing tasks and achieving certain goals
We build on our findings presented in Ref. [9] regarding a set of management strategies to managing gamification risks and develop the main contribution of this research, which revolves around two key aspects
The analysis of the results suggested three main classifications of the Gamification risks discussed in Section 4.1; ethics related risks, performance and productivity related risks and well-being related risks
Summary
Gamification is used in workplaces to increase staff desire toward implementing tasks and achieving certain goals. Reviewing the literature has revealed that while gamification risks is a recognised issue, no reference models and systematic methods, to the best of our knowledge, have been developed to evaluate and mitigate these risks [7]. These risks have a peculiar nature due to their intermingled relation with. [9] regarding a set of management strategies to managing gamification risks and develop the main contribution of this research, which revolves around two key aspects. We take a significant step towards a systematic method for the elicitation, assessment, and mitigation of gamification risks to teamwork within enterprises
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