Fuzzy decision support system for risk analysis in e-commerce development

Abstract

This paper describes the development of a fuzzy decision support system (FDSS) for the assessment of risk in e-commerce (EC) development. A Web-based prototype FDSS is designed and developed to assist EC project managers in identifying potential EC risk factors and the corresponding project risks. A risk analysis model for EC development using a fuzzy set approach is proposed and incorporated into the FDSS. The results of an evaluation indicate that the prototype performs to expectations.