Abstract
PurposeThe purpose of this paper is to provide a retrospective overview of total quality management (TQM) in the context of library services.Design/methodology/approachThis paper presents a study of TQM and a comparative analysis of TQM in the library context.FindingsStudies of both theoretical principles and experimental implementations demonstrate that it is worthwhile to introduce TQM to the academic libraries. The process of implementing TQM in libraries involves a conceptual change in library professionals and a cultural transformation in the organizational operations. Without a long‐term thinking and commitment, it is not applicable. Teamwork is important for successful implementation of TQM. Every step of the process depends upon the constant support of the top management. Their role determines how far and how long the implementation can go. Therefore, once a decision is made to apply TQM, a strong leadership is required.Research limitations/implicationsIt is still too early to predict that TQM is a perfect model for library management.Originality/valueTQM provides a model and benchmark as guidelines in making new strategies in libraries facing today's great changes. It is arguable whether it is feasible to apply the principles without reservation, but it is reasonable to adopt the techniques with adaptations suitable to the library environment.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
