From Data to Service Intelligence: Exploring Public Safety as a Service

Abstract

This paper describes an exploration process aligned with the core domain of Service Science inside a critical sector of Society, aiming at developing City in a sustainable, responsible, inclusive way. The paper focuses on defining the Public Safety as a Service concept in an inclusive and responsible value co-creation urban design vision for liveable cities. It explains how service intelligence can act on immaterial artefacts to transform data into information to generate value co-creation processes whose outcomes are applied to the evolution of knowledge in public safety services. Public safety is approached within a service ecosystem perspective, following the global targets of the Sendai Framework for Disaster Risk Reduction as an application perspective. Managerial implication are approached from two perspectives: establishment of governance principles with the help of Elinor Ostrom’s works, and a Viable Systems Approach on the response to disasters operating rules.