FORMATION OF CRM BASED VIRTUAL TRAINING

Abstract

In the article distance education, advantages of it are informed, the dynamics of development of distance education is shown and the question of formation CRM ­ based distance education is considered. Note for information that distance education is a organized form of educational process on the basis of electronic, telecommunication, software and hardware. Distance education provides long-distance communication between teacher and learner through telecommunications and computer networks based on operative, regular dialogue and feedback. Electronic materials, electronic textbooks, tv programs are presented to learners as forms of information in distance education. Educational institutions must develop a special set of educational and methodological materials for each student to study specific training courses for organizing distance education. As noted, due to the students are on long distance, the main part of the scientific and educational-methodological base of distance education is a virtual information-educational environment. Computer systems, creation of virtual information-educational environment, e-learning methodical fund, electronic catalogs, electronic libraries on the basis of the Internet is the basis of distance education. Distance education is impossible to implement without e-lectures, laboratory works, seminar assignments, methodical instructions for their implementation, which can be obtained through the Internet. That is why the creation and application of a distributed information system is of particular importance for the effective provision of software and hardware opportunities which is equipped the teaching process with e-learning materials, enablied students to use these teaching materials, communicated with teachers, recommended, performed inspection and laboratory assignments and more. For this reason, during the organization of distance education in educational institutions CRM systems can be widely used and its benefits can be used as an intellectual information service. Thus, every university, research institute can use this system to ensure efficiency in their activities. This system can be used to provide the relevant needs of students, teachers, researchers and administration, who are the subjects of scientific and pedagogical activities. First of all, CRM systems define curricula for each specialty of their "clients" (learners) and are investigated suitable information needs. Necessary information is obtained in accordance with the received needs. It should be noted that the ways and sources of obtaining information are different. Thus, information can be obtained from electronic textbooks, data banks, electronic libraries of foreign scientific societies, electronic publications and other resources, as well as various scientific research and educational institutions through scientific cooperation. Through such an approach, the advantages (to choice of place, time, duration and pace of training and to save significantly in financial resources, practicality, time and etc) of distance education can be realized most effectively. Keywords: distance education, electronic materials, electronic textbooks, tv programs, learning computer programs, e-library, distance education organized on basis of CRM.