Abstract
The health care system is a complex socio-economic mechanism, which is designed to ensure the implementation of the most important social principle - maintaining and improving the health of the population, providing highly qualified treatment and prevention care. Important to remember that healthcare organizations have two stakeholders: doctors and patients (internal and external client). Often, attention is paid only to patients, but it is worth starting with the formation of the commitment of health professionals to the work organization, to create a positive image. Unfortunately, the image of the organization is often formed spontaneously. The reason for this is not only the reluctance of managers to deal with this problem but also the lack of experience and knowledge in the field of image formation and corporate culture of the organization. Culture is elusive, but its impact is easily traced in the daily behavior of employees of any level. Defining goals, setting goals, developing patterns of behavior and attitudes at work and the actual activity within the organization are mediated by its ideology. Elements of culture are reflected in the official vision of the medical institution, and thus become accessible to the external environment - patients, partners, competitors and society as a whole. An established healthy corporate culture is an important management tool, creates strong competitive advantages, increases the social responsibility of medical organizations to society and patients, improves the quality of medical activities. The presence of corporate culture, values and behaviors allow improving the processes of strategic development, internal communication, unity and cohesion of the team, to reduce staff turnover in the organization. The system of continuing professional education of doctors and heads of health care institutions should provide for the implementation of educational programs in the field of formation and development of the corporate culture of medical organizations.
Highlights
Important to remember that healthcare organizations have two stakeholders: doctors and patients
The system of continuing professional education of doctors and heads of health care institutions should provide for the implementation of educational programs in the field of formation and development of the corporate culture of medical organizations
The image of the organization is often formed spontaneously. The reason for this is the reluctance of managers to deal with this problem and the lack of experience and knowledge in the field of image formation and corporate culture of the organization
Summary
The system of continuing professional education of doctors and heads of health care institutions should provide for the implementation of educational programs in the field of formation and development of the corporate culture of medical organizations. It is necessary to start treating the cause of an unhealthy organizational culture in medical institutions This is expressed in the fragmentation of interaction between professionals, weak management, lack of coordinated work between health workers, directive communication styles, unhealthy competition, and lack of patient-oriented service. The financial challenges facing health professionals - access to market relations, by increasing the requirements for the productivity of the doctor, increasing the number of patients with a constant resource of work, reducing the cost of medical services Another significant threat to healthcare facilities is the growth of competitors in the market, which leads to frequent mergers and amalgamations of organizations. "Developed Healthcare organizations remember that the main reason for their existence is to care for patients, and they want to be as effective, safe and useful as possible." [6]
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