Food production performance measurement system using halal supply chain operation reference (SCOR) model and analytical hierarchy process (AHP)

Abstract

Food and beverage companies should be able to maintain and measure their performances to survive while the business competition condition is very dynamic. This study was conducted to design a performance measurement system for food production that combines the halal factors in its business process. Halal means authorized, legal, permitted, and allowed to any object or activity that is used or implemented in Islam. Therefore, designing and measure the performance in this study will use the Supply Chain Operation Reference (SCOR) model and Analytical Hierarchy Process (AHP). By using the SCOR model, we will get performance metrics that serve as indicators to observe and maintain the company’s performance. Meanwhile, by using AHP, we will get the importance weight of each metric toward the company’s performance score. The results of this study obtained 15 metrics with 3 halal metrics. The 15 metrics are divided into three performance attributes, which are 5 metrics in the reliability attribute, 9 metrics in the responsiveness attribute, and 1 metric in the cost attribute. The results of the overall performance score is 72.73. Those metrics are useful to maintain and improve the company’s performance.